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How do I resolve issues with the graphics system on my machine?

Error: "The game crashed. The crash folder named..."

Written by Jon Soong

Troubleshooting

The following error: "The game crashed. The crash report folder named *** next to game executable. It would be great if you'd send it to the developer of the game!" is likely an issue with the graphics system on your machine.
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​Direct X 11 or later must be installed to run Makers Empire.
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 1. Make sure you have DirectX installed: 

Go to this site to install it:

2. Update your graphics card drivers:
Visit the manufacturer of your machine (e.g. Lenovo, Dell, HP, Acer, ASUS etc). If you have no luck try these:

3. Test that your video card works:
In Windows open a "Run As.." dialog by holding the Windows Key + "R". When the dialog opens type "dxdiag" (without quotes) and press "Yes".


Switch to the "Display" tab and verify that "DirectDraw Acceleration", "Direct3D Acceleration" and "AGP Texture Acceleration" are enabled.
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​4. Run in "Administrator" mode:
If it still does not work, try running "Makers Empire" as the Administrator user by right-clicking on the icon and choosing "Run as administrator". 

5. Send us your dxdiag report:
We may be able to assist you to resolve the issue if you send us a dxdiag report from your machine. Please see https://support.microsoft.com/en-au/help/4028644/windows-open-and-run-dxdiagexe

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