If you have received the error message above, the most likely cause is a short or disconnect in the ribbon cable attached to the underside of the print bed. Follow the steps below to troubleshoot and fix this issue.

Step 1:

Begin by ensuring the bed is raised to the top of the printer. You can do this with the 'Move' button.

Step 2:

Remove the ribbon cable cover from underneath the print platform.

Step 3:

Unclip both ribbon connectors, and clip them back in, ensuring they are seated firmly in place.

Step 4:

Re-attached the ribbon cable cover.