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Why does my 5MPro: Screen turn off when loading filament?

When trying to load filament or heating the nozzle the screen turns off

Jon Soong avatar
Written by Jon Soong
Updated over 2 weeks ago

If it looks like the printer or screen turns off, try changing to a different nozzle. A malfunctioning nozzle can cause the printer to auto shutoff to protect the printer from overheating. Try changing the nozzle first and also try a factory reset and firmware update.

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