FAQ
Why can't I connect or load into Planets?
Planets uses our Makers Empire domain to connect to the servers, however with the Planets update, came a new URL link used by the feature.
This means that there is now an additional URL that your Schools IT Department will need to allow access to, in order for Planets to work.
The new link is: fn1.makersempire.com
You can also find all the required firewall links in this help article.
Please make sure all links are whitelisted by your IT department.
Why can't my student's see the green portal in the world?
The green portal in the world only appears when signed into a teacher account. This is because it is only intended for teachers to be able to use at it lets you join any Planet via it's planet code.
For more information about the portal, please read this article that explains it's purpose and how to use it.