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Why does my 5MPro: Screen turn off when loading filament?

When trying to load filament or heating the nozzle the screen turns off

Jon Soong avatar
Written by Jon Soong
Updated this week

If it looks like the printer or screen turns off, try changing to a different nozzle. A malfunctioning nozzle can cause the printer to auto shutoff to protect the printer from overheating. Try changing the nozzle first and also try a factory reset and firmware update.

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