If your internet connection goes through a proxy server (as is the case in many schools), you may need to supply authentication details to the Makers Empire 3D app in order for it to connect successfully to our servers.

This information can be supplied directly in the app by the user or set up for all users of the machine. Usually it is best to go through the in-app process described in this article once to verify the details are correct and then set up all machines afterwards. 

If you are sure of the correct details and want to skip ahead to configuring multiple machines, see http://help.makersempire.com/installation-deployment-and-configuration-of-makers-empire-3d/how-should-i-configure-proxy-and-other-settings-in-makers-empire-3d-for-all-users


How To Set Proxy Details In-App

When starting the app, you may see the following error screen:

If you do see this screen, please ensure the proxy details are filled out correctly for your internet connection, then press TRY AGAIN.

If you do not see that screen, you will need to create a new offline user or log in to an existing one and then press the tab with your username in the top right of the screen:


Then press the Settings button on this screen and tick the Enable Proxy box:

Fill out the details for your internet setup, then press APPLY.

If the details are correct and you still are not able to connect, please check in a web browser that you can access http://3d.makersempire.com - you should see:

If you don't see this message, try adding an exception (also known as whitelisting) the url https://3d.makersempire.com (or with wildcards, http*://*.makersempire.com)

If you see the message as shown, please contact us for further assistance.


Common Proxy Server Details

Here are some of the known proxy server settings for Australian Government Schools:

New South Wales DET
Username: user.name@detnsw
Password: (user password)
Address: proxy.det.nsw.edu.au
Port: 8080

South Australia DfE
Username: (not required)
Password: (not required)
Address: proxy.schools.sa.edu.au
Port: 8080

Queensland EQ
Username: the username used to log in to the school computers with, including the domain (E.g. myw\username).
Password: the password used to log in to the school computers
Address: proxy.eq.edu.au
Port: 80

Victoria DET
Username: the username used to log in to the school computers with, including the domain (E.g. edu001\username).
Password: the password used to log in to the school computers
Address: http://eduproxy/proxy.pac
Port: 8080

Tasmania Department of Education
Username: (required)
Password: (required)
Address: proxy.education.tas.gov.au
Port: 8080

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